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Q: How to track an EMS package?
A: https://www.17track.net/en
Q: What do GOC Guitars stand for?
A: Before, it was "Grumpy Old Cat", but we change it to "Guitar One Collective" after taking over.
Q: What inspired you to design guitars this way?
A: We redesigned the models based on our idea of the universe in it's most simplest form, We believe in nature's intelligent design and positivity. We want to bring these simplest ideas to the most bashing genre in the history and evolution of music. Our guitar names are also based in this principle "To gain you must lose."
Q: Where is your location of operation?
A: C Class guitars construction is located in Weifang city in the Shandong province, China. Parts and materials may come from S. Korea, Taiwan, and the U.S.A. (other series exclusively created for distributors may vary)
Q: How long have GOC Guitars been established?
A: GOC Guitars was established in 2008, it was created by Neko Guitars for their custom shop.
Q: Is GOC Guitars still associated with Neko Guitars?
A: Since 2017 of November, GOC Guitars has been re-established and is no longer part of Neko Guitars, we took ownership of the brand and the custom-shop models under the GOC Guitars brand from its former owner.
Q: Do you make guitars for lefties?
A: Please visit the Lefties page
Q: Do your products have a warranty?
A: Please check the warranty page.
Q: Why are your guitars so cheap?
A: We are not cheap, but "competitive".
Q: What is your return policy?
A: We accept returns for the guitar's arrival to its destination within 30 days. There must be no changes or modifications with the instrument, any modification shall void the warranty. The client is responsible for the shipping fee of the item. The original package must be used to ship the instrument. Refunds will take place once the item reached our shop.
Q: Who is responsible for VAT (tax)?
A: You, the buyer is responsible for tax.
Q: Do you ship to my country?
A: We ship worldwide, anything outside China is $95usd via express couriers (FedEx, UPS, TNT). You are responsible for your customs duties.
Q: Do you sell kits that I can build?
A: No.
Q: Do you accept endorsers?
A: Yes we do, please refer to the endorsement page.
Q: Do you have official distributors?
A: Yes, we have dealers from different countries, for dealers, you may click this link.